Careers

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LERDAHL | Inspired Workspace Interiors is a commercial interior construction, design and furnishings company serving corporate, healthcare, education and manufacturing clients across Wisconsin, Eastern Iowa and Northern Illinois. We work with clients in over 30 different states and are a locally owned and operated business entity in Madison and Milwaukee, Wisconsin and Dubuque Iowa.

SUMMARY OF POSITION:

Primary point of contact, and integrative responsibility, for all aspects of assigned contract furniture projects, from inception of project to final close‐out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third‐party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project. Is responsible for entire business transaction post sale for each project. Demonstrate daily application of Company’s values, visions and guiding principles when dealing with customers, vendors, and associates.

JOB SPECIFIC RESPONSIBILITIES:

Customer/Account Servicing
• Uphold, safeguard and promote the organization’s values and philosophy relating particularly to ethics integrity and corporate responsibility.
• Provides single point of contact for customer for all project communications
• Provides professional customer interface and client relations throughout project
• Is responsible for customer signoffs, approvals and formal paperwork

Project Planning, Coordination and Management
• Helps establish overall project scope and manages dealer/manufacturer team to ensure coordinated effort
• Directs, coordinates and manages task assignments and completion for entire dealer team
• Develops work plan, schedule and logistics based on overall project parameters, field measurement, project schedule and scope, install logistics and customer’s goals
• Provides technical consultation to customer and customer’s team
• Provides single point of contact for, and coordinates with, client and all third‐party firms

Project Administration
• Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
• Provides timely, formal written communications throughout project to client, dealer and project team
• Manages accurate and detailed record keeping, including receiving documentation, time sheets and
contract adherence, signoffs and approvals, key decision records, etc.

Project Implementation
• Coordinates order entry notes and product delivery scheduling

Order Management
• Reviews ship dates for adherence to original requirements

Punch, Invoicing & Project Close‐Out
• Confirms project completion and ensures all invoicing is timely and accurate
• Manages all final project close‐out requirements, client signoffs, Punch form, etc.

Technical Skills
• Has familiarity of product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating and solicitation, electricity and cabling, etc.
• Has the ability to analyze, plan, schedule and implement project installation
• Has a strong knowledge of all aspects of construction management, including account management, project management, order preparation, order management, installation, and relocation.
• Has a working knowledge of interior construction, interior design, moves and relocation logistics, prefab construction, shipping, building management and current workplace issues

MINIMUM QUALIFICATIONS AND TECHNICAL COMPETENCIES

• Can demonstrate the qualifications we require to PM project (manage entire team to coordinate all trades and vendors, creating schedules, pre‐plan, predict failure, proactive follow up, ownership of project, etc.)
• Strong communication skills, both verbal and written
• Strong interpersonal and customer relations skills
• Time management and organizational skills
• Ability to work under short lead‐times and deadlines
• A collaborative style proactively builds strong, supportive relationships
• Ability to manage multiple projects simultaneously
• Experience with Project Management Software (PlanGrid, Microsoft Planner, etc.)
• Microsoft Office Suite Software (Including Microsoft “Teams”)
        o AutoCAD is a plus
• Ability to consistently handle difficult situations in a calm, professional manner with both clients and employees in a strong or balanced matrix organization.
• Strong understanding of business processes and associated performance metrics
• Honest, ethical, and hardworking with a strong desire to succeed

ADDITIONAL CHARACTERISTICS OF THE POSITION:
1. Complexities ‐ Work may be complex at times and varied and has impact and implications on decisions in other components of the organization.
2. Impact of accuracy ‐ Errors may result in serious consequences involving customer relations, preparation of
data and financial loss.
3. Interpersonal relationship skills – Advanced: Skills in understanding and/or influencing people are
important to achieving job objectives.
4. Stress factor – May be required to work several hours or attend or conduct meetings beyond the normal
day. Receive stressful assignments or work at least once a week.
5. Scope of impact – Decisions normally affect this position and the work of others.

SUPERVISORY RESPONSIBILITY:

The budget of every project is a key element of successful management. Making sure that decisions are made for our clients in order to deliver on expectations and stay within the project scope.

QUALIFICATIONS:

1. Knowledge – The Project Manager works closely with the Design, Sales, Installation teams. While becoming more independent and fluent in the LERDAHL procedures and projects they work on, they must continue to learn from their teammates and others they are in contact with.
       a. Proficient in Microsoft Office Suite including Word, Excel and PowerPoint.
       b. Project Management Preferred
2. Minimum Education –
        Bachelor Degree Preferred, Project Manager Professional preferred.
3. Experience –
        This position will generally have at least one‐three years of relevant work experience.

PHYSICAL ELEMENTS:
1. Physical movement ‐
        Standing – occasionally
        Sitting – occasionally
        Walking – occasionally
        Bending – occasionally
        Crouching ‐ occasionally
        Pushing/pulling – occasionally
        Lifting/lowering – occasionally
        Lifting – 5 – 30 lbs.
        Repetitive motions with hands, wrists, or arms – most of the day
        Computer/keyboard – most

2. Exposures ‐
        Cold – occasional – only between meetings and/or site visits where the building isn’t                         enclosed
        Heat – occasional – same as cold
        Heights – occasional
        Skin irritants – occasional
        Lung irritants – occasional
        Electrical equipment – occasional
        Loud noises – occasional
        Sharp tools/instruments – occasional

About the job

Manages sales project details for LERDAHL Legacy Accounts. Is responsible for all project and daily work to support the sales and marketing efforts, and full customer satisfaction for those accounts. LERDAHL Legacy Accounts are assigned to the Account Manager to farm and grow additional business from those clients. Captures project details to support the sales efforts of LERDAHL.

Specific Responsibilities and Duties:

Customer/Legacy Account Servicing
• Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members
• Provides timely response to customer’s requests for products, services and/or information
• Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
• Is responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)

Sales & Marketing
• Is responsible for marketing full range of dealership’s products and services to customer
• Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
• Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
• Identifies account penetration opportunities for additional product or service sales to customer

Sales Order Management
• Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
• Works with Client Service department to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
• Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
• Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied

Organizational Interfaces
• Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
• Manages internal and external dealer team interfaces, including interface with subcontractors, manufacturers, etc.

Process, Quality and Customer Satisfaction
• Ensures standards of performance are met for all customer work activities
• Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases
• Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed

Customer/Account Interfaces:
o Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
o Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third-party consultants/subcontractors
o Meets monthly, quarterly and yearly sales and margin goals as set by the dealership and sales manager.
o Works with marketing staff (internal or external) to develop professional materials and presentation materials.

Additional Characteristics of the Position:
1. Complexities – Work is complex and varied and has impact and implications on decisions in other components of the organization. Work is broad in scope and requires an understanding of several major organizational functions within the company. A high degree of analytic ability and inductive thinking is required for decision making and problem-solving purposes.

2. Impact of accuracy – Errors may result in considerable financial loss, or serious loss of customer goodwill. Responsible for overall team performance.

3. Interpersonal relationship skills – Critical: Skills in understanding, explaining, teaching, selecting, developing, and motivating people are important to the highest degrees.

4. Stress factor – Substantial: Required to work several hours, attend or conduct meetings beyond the normal day. Attend to stressful situations that arise. These situations are often due to customer or manufacturing issues. Stress is also a product of the overall responsibility for team/project outcomes, overall workload, and resolution of issues.

5. Scope of impact – Decisions affect the entire organization.

Supervisory Responsibility:
1. Responsible for revenue generation for the organization.

2. No direct supervisory responsibilities.

Qualifications:
1. Knowledge – Requires extensive theoretical and practical knowledge in a specialized field or discipline, (interior design, product knowledge, business knowledge) and the ability to integrate practical information from such fields or discipline.

2. Education – Bachelor’s degree in interior design or other related degree preferred. Knowledge in a wide variety of areas, for example; space planning, interior finishes, contract documents using best business practices, building codes, ADA, sustainable design, etc.

3. Experience – At least 3-5 years related experience.
Specialized knowledge required to perform job: Building codes, ADA codes, sustainable design, extensive product knowledge, space planning, communication skills, ability to identify client roles (buyer, user, etc.) and how they influence process, strategizing, knowledge of competition, negotiating.

a. Laptop computer
b. Microsoft Office Suite
c. Internet/TEAMS
d. Printers/Fax/Copiers
e. Smart phone

4. Problem solving – Solves a wide range of complex, multidisciplinary problems which must consider short and intermediate-term planning (such as design complex architectural projects, develop human resources or financial strategies, conduct original research, etc.)

PHYSICAL ELEMENTS:
1. Physical movement –

Standing – occasionally
Sitting – Frequently
Walking – frequently
Pushing/Pulling – occasionally
Driving – occasionally
Lifting/lowering – occasionally
Lifting – 5 to 20 pounds
Repetitive Motion with hands, wrists, or arms – frequently
Computer/keyboard – frequently

2. Exposures –
Cold – occasional – most often in climate-controlled environment
Heat – occasional – most often in climate-controlled environment
Heights – occasional – the following would be limited – especially in comparison to installers
Skin irritants – occasional
Lung irritants – occasional
Electrical equipment – occasional
Loud noises – occasional
Sharp tools/instruments – occasional

LERDAHL | Inspired Workspace Interiors is a commercial interior construction, design and furnishings company serving corporate, healthcare, education and manufacturing clients across Wisconsin, Eastern Iowa and Northern Illinois. We work with clients in over 30 different states and are a locally owned and operated business entity in Madison and Milwaukee, Wisconsin and Dubuque Iowa.

Summary of Position:

A sales specialist in new business development, this position does extensive research and networking to identify and land new business leads, which are qualified and initiated before turning over to regular sales force for further development. This position is responsible for generating new sales volume, and targeting account development and competitive account penetration.

Job Specific Responsibilities:

Lead Generation
1. Networks extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizations, etc.); develops relationships with key influencers (A&D principals, real estate brokers, property managers).

2. Research for leads through business journals, newspapers, industry periodicals and publications, internet, etc.

3. Puts together a formal marketing plan for generating new business for dealership; plan is reviewed and revised on a regular basis (monthly) as needed.

4. Develops target account list of potential clients, including major corporations, local/state/federal government business, educational entities; uses deliberate, measurable long-term plan to penetrate these accounts.

5. Works closely with dealership’s manufacturer representatives and corporate account groups to target opportunities for sales.

Qualification & Turnover
1. Qualifies leads into potential customers; does detailed need analysis to understand client’s requirements for furniture products and services.

2. Research client’s core business to completely understand client and market factors that impact client’s business.

3. Sets up contact with account/lead to present dealership’s products and services; may bring other sales staff on first meeting or not.

4. Makes persuasive presentations to customers on dealership’s products and services—in person, through written/graphic documentation and electronic means.

5. Brings other sales staff into accounts/leads to gain familiarity with client and
Inspired Workplace Interiors 2
internal contacts; sets up account/lead for turnover to other dealer sales staff if required.

Customer/Account Interfaces
1. Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.

2. Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third-party consultants/subcontractors.

Miscellaneous
1. Meets monthly, quarterly, and yearly sales and margin goals as set by the dealership and sales manager.

2. Works with marketing staff (internal or external) to develop professional materials and presentations.

Additional Characteristics of the Position:
1. Complexities – Work is complex and varied and has impact and implications on decisions in other components of the organization. Work is broad in scope and requires an understanding of several major organizational functions within the company. A high degree of analytic ability and inductive thinking is required for decision making and problem-solving purposes.

2. Impact of accuracy – Errors may result in considerable financial loss, or serious loss of customer goodwill. Responsible for overall team performance.

3. Interpersonal relationship skills – Critical: Skills in understanding, explaining, teaching, selecting, developing, and motivating people are important to the highest degrees.

4. Stress factor – Substantial: Required to work several hours, attend or conduct meetings beyond the normal day. Attend to stressful situations that arise. These situations are often due to customer or manufacturing issues. Stress is also a product of the overall responsibility for team/project outcomes, overall workload, and resolution of issues.

5. Scope of impact – Decisions affect the entire organization.

Supervisory Responsibility:
1. Responsible for revenue generation for the organization.
Inspired Workplace Interiors 3
2. No direct supervisory responsibilities.

Qualifications:
1. Knowledge – Requires extensive theoretical and practical knowledge in a specialized field or discipline, (interior design, product knowledge, business knowledge) and the ability to integrate practical information from such fields or discipline.
2. Education – Bachelor’s degree in interior design, business, or other related degree preferred.
3. Experience – At least 3-5 years related experience.
a. Demonstrates achievement in B2B sales
b. Excellent verbal and written communication skills, including facilitation of group presentations
c. Basic understanding of the industry, with the ability to become a subject matter expert on the job
d. Innovation and problem-solving skills that include the ability to develop and propose solutions for clients
e. Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers
f. Ability to anticipate customers’ need and match them with appropriate products and services
g. Computer proficient with Microsoft Office Suite
h. Self-driven and able to work comfortably in a fast-paced environment
i. Follow-through and dependability
j. Smart phone

PHYSICAL ELEMENTS:
1. Physical movement –
Standing – occasionally
Sitting – Frequently
Walking – frequently
Pushing/Pulling – occasionally
Driving – occasionally
Lifting/lowering – occasionally
Inspired Workplace Interiors 4
Lifting – 5 to 20 pounds
Repetitive Motion with hands, wrists, or arms – frequently
Computer/keyboard – frequently

2. Exposures –
Cold – occasional – most often in climate-controlled environment
Heat – occasional – most often in climate-controlled environment
Heights – occasional – the following would be limited – especially in comparison to installers
Skin irritants – occasional
Lung irritants – occasional
Electrical equipment – occasional
Loud noises – occasional
Sharp tools/instruments – occasional

LERDAHL | Inspired Workspace Interiors is a commercial interior construction, design and furnishings company serving corporate, healthcare, education and manufacturing clients across Wisconsin, Eastern Iowa and Northern Illinois. We work with clients in over 30 different states and are a locally owned and operated business entity in Madison and Milwaukee, Wisconsin and Dubuque Iowa.

Inspired Workplace Interiors